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BA Advising Heathrow Passengers To Pack Essentials In Hand Luggage

Wednesday 2nd July 2014

British Airways is advising passengers flying out of Heathrow Terminal 5 to carry essential items in their hand luggage.

It follows problems with check-in systems last week that left some passengers flying without their check-in bags.

The airline is still trying to reunite people with their luggage after the glitch began last Thursday at Terminal 5.

A Heathrow spokeswoman said:

"We experienced intermittent issues with the T5 baggage system between June 26 and 29 which caused some bags to be processed manually. Passengers can now check in bags as normal.

"Manual processing led to some bags not making flights in time. While passengers are receiving bags all the time, it will take several days to reunite all passengers with their bags.

"We are very sorry for the disruption passengers have experienced and we are working round the clock with airlines to reunite passengers with their bags as quickly as possible."

British Airways has said it is working around the clock to get bags back to their owners.

"Given the nature of global travel and a range of complex security and customs regulations in some countries, it may take several more days to reunite bags with their owners," a spokesman said.

"Our flights at T5 are operating normally and customers can check in bags as usual, although we would continue to advise that essential items are carried in hand baggage."