BA Claim Free Food Scrapped Because Of Customer Demand, Customers Beg To Differ

29 September 2016, 16:27

British Airways Mist

British Airways has decided to scrap the free snack given to passengers on its short haul services, saying it was down to "customer feedback" - these customers took to Twitter to offer feedback on that.

Five months after BA appointed a new chief executive who made his name running a no-frills Spanish airline, they've announced the change.

Economy class passengers on their shorter flights will no longer get to enjoy a snack like a bacon roll and soft drink. Now they have the choice to pay instead, choosing from a selection of Marks and Spencer snacks and salads.

As always with a change like this, Twitter was awash with furious people - but British Airways' Twitter team continued to bat away the complaints:

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