Darren Adam is Leading Britain's Conversation.
30 April 2015, 14:44
This is the moment that James O'Brien cured a caller of racism.
James in Southend called James a couple of months ago to discuss immigration. Roll on a couple of months and he phoned again... only this time, he'd had a change of heart.
James O'Brien was so touched, saying: "Thank you. That's why I get out of bed in the mornings."
Listen to the remarkable call above.