The Story Of How Big Businesses Are Profiting From Vulnerable Adults

30 August 2017, 13:22

Rachel Holdsworth’s uncle has Alzheimer’s and is on a basic pension. She recently discovered he has been paying £110 for satellite TV and fears there are even more subscriptions he doesn’t require.

She joined James O’Brien after her plight to get the bottom of the unnecessary direct debits was shared hundreds of times on social media.

Ms Holdsworth said she was astounded her vulnerable relative had been forking out so much, but after sharing her story on Twitter she was overwhelmed with responses from people with similar experiences.

She originally thought the £110 subscription included broadband - despite her uncle not having a computer.

However, after battling with the company to gain access to his account, it transpired the hefty cost was for TV packages and line rental after a new customer deal expired.

“He thought that was normal”, Ms Holdsworth told James. “He’s not aware, he couldn’t query it.”

After further investigation, Ms Holdsworth also uncovered her uncle, who lives in a two-bedroom council flat, had been paying other unnecessary bills.

“It looks like he’s paying insurance for a boiler,” she said, despite this already being covered under his rent.

Ms Holdsworth also suspects her uncle is paying out for “high-level” dental insurance, despite him receiving free dental care on the NHS and £120 for energy from two separate companies.

James O'Brien
Picture: LBC

She now wants more to be done to protect vulnerable adults from signing up to unnecessary bills.

“Companies won’t talk to anybody other than the account holder,” Ms Holdsworth continued.

“But the account holder has over time become incapable of remembering passwords or confirming their identity.

“It’s just really hard for them to sort this mess out that they’ve got themselves into.

“And companies are profiting, whether from accident or design, from this situation.”

Listen to Rachel Holdsworth’s story in full above.

More James O'Brien

See more More James O'Brien

Sacked borders watchdog David Neal said the Home Office is 'dysfunctional' and needs reform.

'It goes to the very top': Sacked border watchdog slams Home Office and calls for reform after Cleverly row

Exclusive
Shahd Waleed is trying to leave Rafah with her parents and enter Egypt

'They want us to experience pain': Young woman trapped in Rafah with her parents tells of terror as Israel invasion looms

Sir Keir Starmer has defended comments he made about Margaret Thatcher earlier this month.

Starmer defends Thatcher comments as he says he ‘completely disagrees’ with former prime minister’s politics

A caller to James O’Brien’s programme has shared footage of the extraordinary destruction done to his newly purchased property just outside of Durham.

Property investor's shock at 'unexplainable level of damage' he discovered after buying new home

Exclusive
James Cleverly replaced Suella Braverman as home secretary on Monday

'I've spent more time with James Cleverly this week than with Suella Braverman in the last year', Sadiq Khan tells LBC

James O'Brien discusses Suella Braverman's 'destructionist' leadership style with a caller

'She's a destructionist': James O'Brien caller claims Suella Braverman governs like 'a five-year-old'

James O'Brien

'She definitely has something on him': Caller and James O'Brien debate why the PM hasn't sacked Suella Braverman yet

'A complete reset of the top' is needed says caller.

'We're being let down': There is a 'complete disconnection' between parliamentary and local Conservatives says caller

James O'Brien

'It's essential that people are able to protest peacefully against war', says James O'Brien

James O'Brien

Rishi Sunak 'almost physically moves away' from Suella Braverman in House of Commons debate, says James O'Brien

James O'Brien

'Suella Braverman succeeded - she's caused hate', claims caller after Home Secretary criticises pro-Palestine marches

'A fish rots from the head': James O'Brien caller reacts to claims of misogyny in Downing Street during Covid Inquiry

'A fish rots from the head': James O'Brien caller reacts to claims of misogyny in Downing Street during Covid Inquiry

'Ludicrous, bogus, nonsense': James O'Brien is astounded by Boris Johnson 'laughing at Italy' during the pandemic

'Ludicrous, bogus, nonsense': James O'Brien is astounded by Boris Johnson 'laughing at Italy' during the pandemic

James O'Brien on Dagestan

'It's a hatred as old as religion itself': James O'Brien analyses escalating anti-Semitism after Muslim crowd storms Dagestan airport

Carol Vorderman shocked about UK Poverty

'One million children are living in destitution': Carol Vorderman struggles to comprehend stark wealth inequality in the UK

Wes Streeting on dentistry

Wes Streeting invites the government to steal Labour's policy to solve 'dickensian' NHS dentist crisis

James O'Brien

'I think they're the loneliest voters in Britain', James O'Brien claims after Tories' double by-election defeat

JOB and caller Andy

Biden's visit to Israel is to show that the US stands 'unequivocally' with Israel says James O'Brien caller

JOB and Usman

Israel's current response will only 'strengthen' Hamas by rearing Gazans who seek revenge warns this James O'Brien caller

JOB on deaths in conflict

James O'Brien unpacks the 'controversial' feeling of being 'equally devastated' by Palestinian and Israeli deaths

JOB on starmer speech

Keir Starmer is using 'working class as the opposite of having a sense of entitlement', notes James O'Brien

JOB on HS2 promises

James O'Brien criticises Rishi Sunak's watering down of 'illustrative' Network North projects funded by HS2 cut

Sadiq Khan and James O'Brien

Sadiq Khan declares there is 'no place for anti-Semitism' in London as kosher restaurant in Golders Green attacked

James O'Brien on the challenge HS2 scrappage poses to Labour.

‘How much can Rishi Sunak knock down before Keir Starmer becomes Prime Minister?, asks James O’Brien

James O'Brien

Rishi Sunak is like an 'incontinent cat': James O'Brien slams Tories ahead of PM's Party Conference speech

JoB and Jeremy Hunt

Navy veteran deeply hurt by Jeremy Hunt's plans to clamp down on benefit claimants

James O'Brien on Tory tactics in the upcoming election.

Tories desperately seeking wedge issues is the 'only way' they will retain power in 2024, says James O'Brien

James and caller Mervin on knife crime

'I'd prefer you to go to jail than die': James O'Brien is left aghast by this caller's father's stance on knife possession

James O'Brien

James O'Brien ridicules those prioritising Labour's private school VAT plans over the cost of living crisis

James O'Brien

'I mean this is a novel': James O'Brien hears why this caller blames Labour for HS2 problems

James O'Brien

James O'Brien takes aim at uninformed 'idiots' criticising Keir Starmer for not wanting to diverge from EU rules

JOB on Rishi Sunak Bins

Rishi 'seven-bin' Sunak is lifting bans that 'don't exist', asserts James O'Brien