Lloyds and Halifax banking apps down- with hundreds of customers unable to access accounts

3 February 2025, 10:14

Lloyds Banking Group Announces Closure Of 136 Branches
Lloyds Banking Group Announces Closure Of 136 Branches. Picture: Getty

By Katy Ronkin

Lloyd, Halifax, and the Bank of Scotland are having issues with their apps and online banking - as hundreds cannot access their accounts.

Listen to this article

Loading audio...

More than 400 customers have made complaints about the Lloyds app, according to the website DownDetector. At the same time, 300 Halifax customers have reported issues with the bank's app.

Lloyds Bank said it was "working to have everything back to normal" in an apology to affected customers. It also directed people to its complaints page if they are facing issues.

Read more: Barclays tells customers to go to friends, family or food banks after people left ‘homeless’ amid IT glitch

Read more: Trump claims UK ‘out of line’ as he threatens to expand tariffs to Europe

Uxbridge, UK. 30th January, 2025. A Halifax Building Society in Uxbridge. Lloyds Bank, Halifax and the Bank of Scotland have announced that they are to close 136 of their more High Street banks during 2025. Credit: Maureen McLean/Alamy
A Halifax Building Society in Uxbridge. Picture: Alamy

Lloyds operates Halifax and the Bank of Scotland, both of which are experiencing technical problems.

Some customers said they are unable to access their money or make and receive payments.

According to DownDetector, the problems were first noticed around 07:00 GMT and are affecting customers across the UK.

It comes after Barclays was forced to apologise for service disruptions over the weekend which left hundreds of people unable to access their money.

The bank said the issue had been resolved on Sunday morning and delayed payments processed.

Hundreds of people had been affected by the outage, which began on Friday, and were left unable to access their money or make and receive payments.

Barclays Bank Branch - modern Barclays Bank branch in Stevenage.
Barclays Bank Branch - modern Barclays Bank branch in Stevenage. Picture: Alamy

The glitch coincided with payday for many workers and the deadline for self-assessment tax returns.

On Sunday morning, a Barclays spokesperson said: "The technical issue impacting our customers on Friday and Saturday has been resolved and delayed payments processed.

"Customers can use our app, bank online, call us, use their cards and withdraw cash. We are working on bringing balances up to date for some of our customers and addressing any outstanding issues.

"We are very sorry for any disruption and will ensure that no impacted customer is left out of pocket."

More Latest News

See more More Latest News

Breaking
Lisa Smith, 43, has been named by Kent Police as the victim of the shooting on Valentine's Day

Mother-of-two shot dead at pub on Valentines’ Day is named - as tributes paid to ‘wonderful mum’

Bafta winners

Conclave and The Brutalist win big at 2025 BAFTA awards - as absent Gascón nomination met with rousing applause

Breaking
Breaking News

UK facing 'generational challenge on national security', says Starmer as PM says we 'need to do more'

A fire that engulfed luxury hotel Chiltern Firehouse reportedly started in a pizza oven.

Fire that engulfed celebrity haunt Chiltern Firehouse 'started in pizza oven' of luxury hotel

Julie Buckley, 54, has not been seen since late January when she went missing from the village of Christchurch, Cambridgeshire.

Man charged with murder in 'no-body' case after woman goes missing in Cambridgeshire

Exclusive
Trump is ‘shaking up our region’, says Israel's president.

Donald Trump is 'shaking up our region', says Israel's president as he 'reveals US leader's strategy' in Middle East

Exclusive
Israel must 'square the circle to get hostages out' as Israeli President labels 500 day wait 'tormenting, aching and painful’

Israel must 'square the circle to get hostages out' says President, labelling 500 day wait 'tormenting, aching and painful’

A teacher who was knocked down by a group of kids playing playground game British Bulldog says she was left with a severe leg injury that left her out of work for months.

Summer camp teacher claiming £300k in damages after group of kids knock her down in famous playground game

US Secretary of State Marco Rubio has arrived in Saudi Arabia for peace talks with Russia as the war in Ukraine rages on.

US-Russia peace talks for Ukraine begin as Europe blocked out of Saudi Arabia meeting

Harry received a standing ovation at the closing ceremony.

Meghan's four-word response as Prince Harry receives standing ovation in emotional Invictus Games closing ceremony

Exclusive
Labour leader Sir Keir Starmer (far right) visits the Tapa NATO forward operating base in Estonia.

Starmer should send 'warships, combat brigade, and air squadrons' to Ukraine, says ex-armed forces minister

Millions of jobs at risk as UK firms mull biggest layoffs in close to a decade amid plunging business confidence

Millions of jobs at risk as UK firms mull 'biggest layoffs in a decade' amid plunging business confidence

Wes Streeting says campaign to free Lucy Letby is 'not right'

'This isn't a political campaign, it's a legal process': Wes Streeting says campaign to free Lucy Letby is 'not right'

Exclusive
West Streeting, left, has back Sir Keir Starmer after the Prime Minister said he was ready to put British troops on the ground in Ukraine.

Peace in Ukraine 'vital for Britain's freedom', says Streeting as he backs PM's calls for troops on the ground

From Conclave to The Brutalist - the full 2025 BAFTA's winners list revealed

From Conclave to The Brutalist - the full 2025 BAFTA's winners list revealed

President Zelenskyy of Ukraine has arrived in the United Arab Emirates ahead of this week's expected peace talks aimed at ending his country's war with Russia.

Zelenskyy visits UAE as Starmer signals support for British troop deployment in Ukraine peacekeeping