Tesco app and website reporting issues, leaving customers unable to do online shopping
19 February 2025, 14:45 | Updated: 19 February 2025, 16:02
Hundreds of Tesco customers have reported issued with their website and app - leaving them unable to do their online grocery shopping.
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Tesco users have reported that items online are marked as unavailable, despite being listed on the supermarket's website and app.
Shoppers have said that they able to add grocery items to their online baskets, but would then be alerted that the products were suddenly out of stock before checking out.
This means customers are unable to check out their items.
Disgruntled shoppers have taken to social media to complain about the issue.
The supermarket said it was aware of a "technical issue" with some customers' online baskets.
One comment said: "Seriously @Tesco do you actually sell groceries any more?"
The supermarket, which is Britain's largest grocer, has responded to a number of customers on social media platform X, formerly Twitter, asking for customer details so it can look into individual complaints.
A Tesco spokesperson said: "We're working to fix a technical issue which is affecting some of our customers' online baskets.
"We are really sorry for the inconvenience caused."
According to the service status website, Downdetector, the problem was first reported around 9:30am today.
There have allegedly been 200 reports of the glitch since then.
Tesco have been approached for comment.
