AI used to speed up planning applications and benefits claims, records reveal
10 February 2025, 11:24
Science Secretary Peter Kyle said ministers want to use the technology to ‘save money, speed things up and … improve public services’.
Artificial intelligence (AI) is being used by the Government to speed up planning applications and benefits claims, newly published records have revealed.
Habitats are being charted by Natural England using satellite images and machine learning technology, in order to track changes to the environment which would have been done manually in the past.
Meanwhile, the Department for Work and Pensions is processing claims for Employment and Support Allowance more quickly with AI assistance.
The projects are among 14 examples of AI and algorithmic tools which ministers have revealed are being used to improve efficiency in the public sector.
Science, Innovation and Technology Secretary Peter Kyle, who is attending an international summit in Paris focused on regulating AI, said ministers want to use the technology to “save money, speed things up and, crucially, improve public services for people across the UK”.
The Government has also published an “AI Playbook”, which sets out guidelines for how the public sector should and can use the technology.
Mr Kyle added: “The publication of our AI Playbook today comes with a call to arms for tech specialists across the public sector – use the guidance we are sharing to put AI to work in your organisations at whiplash speed, so we can repair our broken public services together.”
Among the other projects revealed in Government records is a Met Office scheme using algorithmic tools to make more accurate weather forecasts.
National Highways is using a chatbot to provide traffic information to drivers, and the Money and Pensions Service has made available two tools to help people calculate redundancy pay and track their pensions.
Records of the projects were published as Mr Kyle travelled to Paris to meet world leaders, tech executives, academics and other experts as AI increasingly becomes a key geopolitical issue.
French President Emmanuel Macron is hosting around 80 countries and a wide range of industry figures at the Grand Palais for the AI Action Summit.
