Sky Glass users complain of TVs not turning on as issue hits platform

20 September 2024, 16:14

Sky Glass, the new streaming television from Sky (PA)
Sky Glass. Picture: PA

An issue with the streaming TV platform has left many unable to switch on their devices.

Sky Glass TV owners and streaming service users have reported being unable to turn on their devices after an issue hit the platform.

Some users first reported issues on Thursday evening, but many have continued to flag problems into Friday – with the company now directing users to manually reset their devices to fix the issue.

Sky Glass is a smart TV which works over an internet connection, allowing users to stream content directly without the need for a satellite dish or aerial.

The issue appears to have also hit users of Sky’s Stream “puck” device, a small streaming box which gives users access to film and TV from a variety of Sky services and on-demand platform.

Many users have reported being unable to even turn on their TVs or devices as a result of the problem.

Posting to its official Help Team account on X, Sky confirmed some Glass and Stream customers were “currently experiencing technical issues when trying to switch on their devices”.

“Our technical teams are working hard to fix this,” the firm said.

“We’re sorry for any inconvenience caused.”

However, the company has not confirmed then cause of the problem, or when users could expect it to be resolved.

Instead, it is directing users to a guide on its website which tells users how to reset their device by placing it into a “recovery process”.

By Press Association

More Technology News

See more More Technology News

A graphic of a robot hand touching a human hand

Experts ‘deeply concerned’ as Government agency drops focus on bias in AI

TikTok is back on US app stores.

TikTok returns to app stores in the US including Apple and Google

Peter Kyle walking past black railings holding a red folder

Rebranded AI Security Institute to drop focus on bias and free speech

A Barclays sign outside a branch

Barclays to hand share award to staff after yearly profit surges by a quarter

A bin of seized knives. A new AI tool from the University of Surrey has been unveiled which could help police forces more quickly identify and trace knives.

New AI tool to identify knives could ‘transform’ policing of knife crime

Former executive chairman of Google Eric Schmidt

Former Google boss warns of ‘extreme risk’ from terrorists posed by AI

A laptop displaying a ‘Matrix’-style screensaver

MPs: Ministers must give protections to creative sector amid AI copyright fears

French President Emmanuel Macron addresses the audience in a closing speech at the Grand Palais during the Artificial Intelligence Action Summit in Paris

Refusal to sign AI declaration was ‘based on what’s best for British people’

Someone at a computer keyboard

Airbnb issues warning over holiday scams fuelled by AI and social media

An HSBC branch

HSBC online and mobile banking working again after service outage

HSBC on growth across the UK

HSBC hit by outage as users complain of being unable to log on

The summit in Paris (Michel Euler/AP)

UK did not sign AI communique over ‘opportunity and security’ concerns – No 10

Sky Glass Gen 2

Sky unveils second generation Sky Glass TV promising ‘better picture and sound’

Technology Stock

UK announces sanctions against Russian cyber crime network

Participants in the AI Action Summit pose for a group photo at the Grand Palais in Paris

UK appears not to have signed leaders’ declaration at AI summit

OpenAI CEO Sam Altman

Sam Altman reiterates OpenAI ‘not for sale’ after Elon Musk-led bid