Virgin Media customers unable to access some channels 10 hours after outage

2 December 2021, 21:04

Virgin Media headquarters in Reading
A general view of the headquarters of Virgin Media in Reading, Berkshire (PA). Picture: PA

Problems were first reported at around 11am on Thursday.

Thousands of Virgin Media customers were unable to access some TV channels for more than 10 hours after the service was hit by an issue caused by a “major power outage”.

On Thursday evening the company said many channels were back but some still needing to be restored.

According to service status website DownDetector, customers began reporting issues just after 11am, with more than 18,000 reports of issues with Virgin Media TV logged by the site.

Some customers also reported broadband issues.

In a statement on its Twitter page earlier on Thursday, the firm said: “We’re aware of an issue currently affecting TV services and are working hard to resolve this as quickly as possible.”

An additional statement on its website said: “Engineers are on site working to restore TV services after a major power outage.

“We are currently attempting to restore more channels.”

Responding further to customers on Twitter, Virgin Media said it did not have a precise completion time for the fix, but was “working towards having this resolved this afternoon”.

In an update at 7.30pm, it added: “We once again sincerely apologise to our customers for any frustration caused today. Our teams are working into the evening to fix services as soon as possible.”

By Press Association

More Technology News

See more More Technology News

Houses of Parliament

Online porn normalises behaviours not appropriate for wooing a woman, warns peer

A screenshot from Joe Danger

Developer brings back iPhone game after request from parent of child with autism

A young girl uses the TikTok app on a smartphone

TikTok adds new features to educate users on the Holocaust and antisemitism

The Smart Tissue Autonomous Robot

Robot performs keyhole surgery on pig without human help for first time

A teenager holding a controller to play the video game Forza Motorsport 5 on a Microsoft Xbox One console

Xbox to offer certain Live Gold and Game Pass subscribers refunds

Internet Browsing Stock

Government forms expert council to promote smoother data transfers and trade

Child using a laptop

Illegal and harmful content could evade new online safety laws, MPs warn

An Amazon Echo smart speaker

Alexa virtual assistant returns after service outage

Alexa device

Amazon’s Alexa down for users in UK

There have been concerns about 5G interference with plane equipment, leading to flights being cancelled

Flights to US grounded as fears grow over 5G interference with aircraft equipment

Cyber attacks have doubled in past year, GCHQ director warns

New laws proposed to boost UK business cyber security

A British Airways plane

British Airways cancels US flights over 5G safety fears

A woman using a laptop

Royal Society: Content removal alone will not halt internet misinformation

Instagram and TikTok logos

Social media platforms ‘must refund victims’ who have been defrauded

Artist Kaws

AR exhibition to explore ‘parallel realities’ via Fortnite collaboration

LabVPN is no longer available for use after an international law enforcement operation shut it down

Encryption service ‘linked to cyber attacks’ taken down in international sting