Online trading brokerages appear to go dark during huge market sell-off
5 August 2024, 18:24
Some frustrated customers online said that they were unable to log in or access their account balances.
Several online brokerage firms including Charles Schwab, Fidelity and Vanguard appeared to be down for thousands of users early on Monday, during one of the biggest stock markets sell-offs of 2024.
Some frustrated customers online said that they were unable to log in or access their account balances.
“Due to a technical issue, some clients may have difficulty logging in to Schwab platforms,” Charles Schwab said on X, formerly Twitter, on Monday.
“Please accept our apologies as our teams work to resolve the issue as quickly as possible.”
Due to a technical issue, some clients may have difficulty logging in to Schwab platforms.Please accept our apologies as our teams work to resolve the issue as quickly as possible. Hold times may be longer than usual.
— Charles Schwab Corp (@CharlesSchwab) August 5, 2024
Schwab later said the issue had been resolved.
A Fidelity spokesman told The Associated Press that the company was aware of some customers experiencing “intermittent issues” earlier in the day, but said that this is now resolved.
At its peak, Charles Schwab saw nearly 15,000 outage reports from users, according to data from outage tracker Downdetector.
Fidelity and Vanguard saw another 3,800 and 2,900, respectively.
User reports appeared to fall notably for all three platforms an hour later, but timelines for full recovery were not immediately known for Schwab and Vanguard.
