Darren Adam is Leading Britain's Conversation.
26 May 2017, 13:38
This frustrated LBC caller told James O’Brien she was left on hold for 35 minutes trying to report “relevant information” relating to the Manchester bombing.
Sandra, an ex-Met police officer now living in Manchester, said she was left hanging on the phone for so long, she’d almost given up all hope.
The caller explained she had tried various numbers, including the government’s information hotline and the non-emergency number 101.
“I have been trying through various places today and last night to phone something I saw on Monday that I thought was relevant that the police should have,” a concerned Sandra told James.
“And guess what? I’m going to put the phone down on you now and spend the rest of the afternoon trying to ring it through.”
James said the story was “worrying”, as it rang true with what he’d been told by a friend of his in the force.
He noted: “Where once people could have spoken to a community police officer, now they have to ring this number and be stuck on hold for half an hour.”
Sandra continued: “You’re just waiting, waiting and waiting. In the end, I’ve got things to do, I’ve got a life.”