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TSB offers customers 'emergency cash' as bank hit by payment problems
22 November 2019, 10:09
Some TSB customers have been offered "emergency cash" by the bank after payments were delayed for some account holders.
The bank says it is working to process customer's transactions "as soon as possible" and has said those who need money urgently can get emergency cash in branch or over the phone.
Several TSB customers have used social media to complain about long call wait times, and have said it has been difficult to speak to a customer support agent.
I was on hold for 40 minutes before she finally picked up— Rhobyn Burn (@BurnRhobyn) November 22, 2019
In April 2018, the bank was hit by an IT crisis that left 1.9 million customers unable to bank online.
Other customers have told the bank the failure is impacting their lives, one bank user said they only had £2.00 in their account.
Not good enough I have £2 in my account with hardly any food in the house and was expecting to do my food shop today..I saw one blog on another site saying it could be Monday till we get our money!!!! It’s a joke— chloe (@chloe28970521) November 22, 2019
@Debbiecrosbie1 TSB are awful! Yet again ANOTHER issue. Just like last year, it’s us that suffer. I hope you do the right thing and compensate all affected by this. Inconvenience caused is not fair on anyone #TSBdown— Matthew Francis (@smilerfrancispd) November 22, 2019
Following the latest problems, TSB vowed customers would not be left out of pocket and said they could "still use their cards to make payments or withdraw cash".
The bank posted a statement on social media and LBC News has approached them for comment.
Some payments into TSB accounts have been delayed overnight and we are working to process these as soon as possible today. We apologise for the inconvenience this has caused and will ensure customers are not left out-of-pocket. (1/2)— TSB (@TSB) November 22, 2019