‘Mass outage’ of Plusnet services fixed, broadband provider says

15 January 2024, 21:54

Person using a laptop
Person using a laptop. Picture: PA

It said the issue lasted less than two hours.

Plusnet has fixed a “mass outage” of its services, the broadband provider has said.

On Monday the wifi and mobile network company said on X, formerly Twitter, that it was investigating a “major service outage” after users said their internet had stopped working.

It said the issue lasted less than two hours.

It tweeted on Monday: “We’ve been made aware of a mass outage that’s currently being investigated as a priority.

“We don’t have an estimated fix time but are working hard to get this resolved quickly for you.”

In a statement later a spokesman said: “Earlier today some customers were unable to use their broadband.

“This issue has been resolved and they are back online. We are very sorry for any inconvenience caused.”

By Press Association

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