National Lottery down as users unable to access site and app day after global IT outage

20 July 2024, 10:19 | Updated: 20 July 2024, 11:11

The National Lottery site and app is down
The National Lottery site and app is down. Picture: Alamy

By Emma Soteriou

The National Lottery is down, with UK users unable to access their accounts on the site and app.

Listen to this article

Loading audio...

It comes a day after a global IT outage hit due to a defective updaterolled out by cybersecurity firm Crowdstrike, impacting airports, businesses and the NHS.

Thousands of people reported issues with the National Lottery site on Downdetector from around 8.30pm on Friday evening.

The site said: "Our online services are temporarily unavailable.

"Sorry about that - we'll get you back in the game as soon as possible."

Meanwhile the app said: "Sorry, our app is unable to load for you."

Read more: Travel misery continues as global IT outage 'could take weeks to clear' - with over 5,000 flights cancelled worldwide

Read more: Boss of company behind global IT outage 'sincerely apologises' for worldwide chaos sparked by software bug

Responding to the issue, the National Lottery said in a social media post: "We are aware that some players are having issues accessing our website and app.

"Apologies for the inconvenience, our team are currently investigating the issue to find out what has happened."

It is unclear if the issues are connected with the worldwide outage on Friday.

A fix was deployed for the bug in the afternoon, with George Kurtz, the CEO of Crowdstrike, warning it would take "some time" for systems to be fully restored.

Mr Kurtz said he wanted to "sincerely apologise" for the global disruption caused.

He added: "Nothing is more important to me than the trust and confidence that our customers and partners have put into Crowdstrike.

"As we resolve this incident, you have my commitment to provide full transparency on how this occurred and steps we’re taking to prevent anything like this from happening again."

More Latest News

See more More Latest News

c

New EPC rules for landlords could lead to higher rents and fewer homes

PM holds 'crisis summit' after Bank of England warning over 'Stagflation'

'Either be disruptors or disrupted': Starmer tells ministers at start of 'crisis summit' after 'Stagflation' warning

Exclusive
Marcelle King

'My face was swelling up like Frankenstein's Monster': LBC uncovers scores of illegal botox products being sold online

President Trump Hosts Japan's Prime Minister Shigeru Ishiba At The White House

Donald Trump slams brakes on some China tariffs in third trade war U-turn

2020 Vanity Fair Oscar Party Hosted By Radhika Jones - Roaming Arrivals

Calls for Kanye West to be removed from X after 'antisemitic rampage' online

Netlifx has hiked its subscription prices without adverts by £2, or 18%, to £12.99 a month for British users.

Netflix hikes prices for Brits after hitting record subscription figures

EL SALVADOR-RELIGION-WELBY

Justin Welby to live at Lambeth Palace despite quitting as archbishop after report into Church safeguarding failures

Retired PC Tim Bradshaw (left) and Andrew Newman, deputy chair of Sussex Police Federation, outside Portsmouth Crown Court

Retired police officer found not guilty after knocking two men off electric motorbike in order to 'protect life'

Detective Sergeant Richard Mills, aged 42, of Rochdale was sentenced to 18 months in prison at Liverpool Crown Court

Police detective jailed for 18 months after two sexual assaults on colleagues in workplace

A music teacher who appeared on a hit Channel 4 show has been accused of sexual assault and making indecent images of children.

Music teacher who appeared in hit Channel 4 show charged with making indecent images of children

Exclusive
A former prisoner who was pregnant while behind bars has called for childbearing women to get more support from the justice system.

‘I cried myself to sleep, covered in blood’: Former prisoner who was pregnant while jailed calls for justice system overhaul

Six-month old Sophia Kelemen was killed by a driverless car in a horror accident on January 2.

Baby girl dies in horror accident after driverless car smashes into pram on family holiday

Mohamed Al-Fayed's brother has denied sexual assault allegations brought forward by three former Harrods employees.

Mohamed Al Fayed's brother 'unequivocally' denies sexual assault allegations by three former Harrods employees

Kanye West, left, and Bianca Censori arrive at the 67th annual Grammy Awards on Sunday, Feb. 2, 2025, in Los Angeles. (Photo by Jordan Strauss/Invision/AP)

Kanye West declares he’s a ‘Nazi,’ ‘loves Hitler’ and that he has ‘dominion’ over Bianca Censori in vile rant

A British man found dead with his wife inside their isolated French villa

British couple found dead in French villa named as fears former organised crime financial investigator was 'murdered'

TV chef Gino D'Acampo’s ITV shows have been pulled from schedules

Gino D’Acampo TV shows pulled from schedules amid investigation into ‘sexually inappropriate’ comments