Critical incident declared as London hospitals cancel operations due to 'cyber attack'

4 June 2024, 12:42 | Updated: 4 June 2024, 16:03

  • Are you affected by this? Contact our news desk at online@lbc.co.uk
Ambulances lined up outside London's Kings College Hospital A&E (file image)
Ambulances lined up outside London's Kings College Hospital A&E (file image). Picture: Alamy

By Asher McShane

Surgeries at London hospitals have been cancelled due to a suspected cyber attack.

Listen to this article

Loading audio...

A critical incident has been declared and Guy’s and St Thomas’ and Kings College hospital have cancelled operations.

Staff were unable to access an IT system needed for blood transfusions, LBC understands.

The IT hack affects the systems used at the Royal Brompton, heart and lung specialist Harefield Hospital, Guy's, St Thomas' & King's College hospitals.

Royal Brompton and Harefield hospitals have been forced to cancel all transplant surgery. Nearby hospitals in London are accepting extra patients.

Read more: Three newborn babies who were found dumped in parks in London over seven years belong to the same parents

Read more: Man plucked to safety from crane as fire rages at building site in Canning Town in east London

The CEO of Guy’s and St Thomas’ wrote to stage saying there was a ‘critical incident’ affected pathology services.

“This is having a major impact on the delivery of our services, with blood transfusions being particularly affected.

In a statement Mark Dollar, Synnovis CEO, said: "On Monday June 3, Synnovis – a partnership between two London-based hospital Trusts and SYNLAB - was the victim of a ransomware cyberattack. This has affected all Synnovis IT systems, resulting in interruptions to many of our pathology services.

"It is still early days and we are trying to understand exactly what has happened. A taskforce of IT experts from Synnovis and the NHS is working to fully assess the impact this has had, and to take the appropriate action needed. We are working closely with NHS Trust partners to minimise the impact on patients and other service users.

"Regrettably this is affecting patients, with some activity already cancelled or redirected to other providers as urgent work is prioritised. We are incredibly sorry for the inconvenience and upset this is causing to patients, service users and anyone else affected. We are doing our best to minimise the impact and will stay in touch with local NHS services to keep people up to date with developments.

"We take cybersecurity very seriously at Synnovis and have invested heavily in ensuring our IT arrangements are as safe as they possibly can be. This is a harsh reminder that this sort of attack can happen to anyone at any time and that, dispiritingly, the individuals behind it have no scruples about who their actions might affect.

"The incident is being reported to law enforcement and the Information Commissioner, and we are working with the National Cyber Security Centre and the Cyber Operations Team. We will share further updates as we know more, but regret that we are unable to respond to individual queries from the media at this time – thank you for your understanding."

“Some activity has already been cancelled or redirected to other providers at short notice as we prioritise the clinical work that we are able to safely carry out.”

Clinical staff were told that “our pathology partner Synnovis experienced a major IT incident earlier today.”

The husband of a patient asked yesterday: "My wife has a phlebotomy appointment at 7.40am for gestational diabetes checks amongst other things.

"She received a text at 7pm this evening saying phlebotomy services are cancelled until further notice. What can she do? Is the appt still taking place? Really poor comms."

A spokesman for King's College Hospital in London confirmed it was affected by the cyber attack.

The incident is thought to have occurred on Monday, meaning some departments could not connect to their main server. In a letter to staff, King's said the "major IT incident" was having a major impact on the delivery of services, with blood transfusions particularly affected.

Some procedures have been cancelled or redirected to other NHS providers, it said.

More Latest News

See more More Latest News

Couple holding hands

Campaigners 'deeply moved' by baby loss certificate scheme - as more than 100,000 issued since service started

Pregnancy

Diabetes during pregnancy linked to increased risk of disorders like autism and ADHD in children, study suggests

Just 3% of England’s local road network received any form of maintenance in the 2023/24 financial year, new analysis shows.

Only 3% of local road network received maintenance in the last year

Yuan Yang and Abtisam Mohamed were rejected from entering Israel

Israel's decision to bar two MPs from entering country 'smacks of racism', claims MP

c

Baby girl makes history as first child in UK to be born from womb transplant

US-ISRAEL-POLITICS-DIPLOMACY-TRUMP-NETANYAHU

Trump says US will hold direct talks with Iran as he insists Tehran cannot get nuclear weapons

Video footage shows the convoy had emergency lights flashing when it was hit

Israeli troops opened fire on ambulances because of 'perceived threat', IDF investigation finds

Angela

Angela Rayner quizzed on whether Army could be deployed to Birmingham to help collect bins during strike

John Lees

Teacher who crashed car into tree on way to school after drinking half bottle of wine avoids ban from teaching

LBC's Tom Swarbrick headed to Birmingham to investigate the bin strikes

LBC's Tom Swarbrick investigates the Birmingham bin strike as 'mountains of rubbish' fill the streets

Neighbours rushed to the terraced house after a gunman fired into its living room on Sunday.

Horror video shows moment ‘gunman shoots dad, 60, dead through downstairs window’ in broad daylight

Police have launched an urgent search for missing girl, who was last seen 24 hours ago in Stoke-on-Trent.

Urgent hunt for missing schoolgirl, 12, after she didn't return home last night

A plastic surgeon has been found guilty of attempting to murder a fellow doctor

Plastic surgeon guilty of attempting to murder colleague he wanted 'out of the way'

Blondie, 1979. Clockwise from top left, guitarist Chris Stein, singer Debbie Harry, bass player Nigel Harrison, drummer Clem Burke, guitarist Frank Infante and keyboard player Jimmy Destri

Tributes pour in as Blondie star dies aged 70 after private battle with cancer

Seven people were taken to hospital following the blaze

Seven people taken to hospital and eight homes evacuated after fire breaks out at block of flats

Home Secretary Yvette Cooper has launched a public inquiry into the Southport murders after three young girls were killed last July.

Inquiry launched into Axel Rudakubana's Southport triple-murder