McDonald's restaurants around the world unable to serve food after major system outage

15 March 2024, 08:39 | Updated: 15 March 2024, 10:48

McDonald's customers have complained of a 'country-wide' failure
McDonald's customers have complained of a 'country-wide' failure. Picture: Alamy/Social Media

By Asher McShane

McDonald’s customers at branches around the world have been left unable to order food after a major system outage.

Listen to this article

Loading audio...

Customers in the UK, Australia, New Zealand, Japan and Canada have all complained about not being able to order.

One British customer who was unable to order food wrote on Twitter: "Sooooo, for the first time in ages I’m gagging for a nice McMuffin… order online, drive to the McD’s and… you’ve got a country-wide failure?"

Another complained: "Why can I order through the app this morning but all of my local McDonald’s are closed when they are meant to be 24 hours?!"

A third angry customer wrote: “I want my daily egg McMuffin and been turned away by a f****** clown. “ I've eaten here 3 times a day every day since 2007 and they can't lend me a hash browns.”

However the London branch at Leicester Square was operating as normal this morning.

A McDonald's UK spokeswoman said: "We are aware of a technology outage which impacted our restaurants.

"The issue has now been resolved in the UK and Ireland.

"We thank customers for their patience and apologise for any inconvenience this may have caused.

"The issue is not related to a cybersecurity event."

In Japan the company apologised, posting on social media and asking customers to "wait a while" while service was restored.

In Australia customers were being told to pay at the counter. One customer in Sydney told 9News: “An employee asked everyone to pay at the counter.

“She’s telling people who are trying to use the machine that the systems are down so they won’t be able to see their orders come through.”

McDonald’s Australia said in a statement: “We are aware of a technology outage currently impacting our restaurants nationwide and are working to resolve this issue as soon as possible.”

One customer said it was “impossible to buy anything” via drive-through or online.

Customers reported the digital ordering system had crashed.

“Food is still available and you can pay electronically but not via the app it seems,” another customer wrote.

In the UK, a number of customers said on social media that their local restaurants were closed although they were able to make orders through the company's app.

A McDonald's Australia spokesman said it was "aware of a technology outage" currently impacting stores.

More Latest News

See more More Latest News

Fighting broke out in Amsterdam on Thursday night

Emergency measures in Amsterdam after Israeli football fans targeted by pro-Palestine 'hit-and-run attacks'

Boris Johnson has claimed that Donald Trump would "certainly" do a trade deal with the UK

Trump will 'certainly' do a UK trade deal, Boris Johnson claims - as Farage urges Starmer to 'roll out the red carpet'

Russian TV aired nude photos of Melania Trump

Russian state TV airs nude photos of Melania Trump as presenters congratulate her husband on election victory

Prince Andrew is said to have found his own money to stay in the Royal Lodge

Prince Andrew 'finds money to stay in Royal Lodge' after being cut off by Charles when King's 'patience ran out'

Chris Hall, 48, was killed after the limb of a tree fell on him in a park in Chesire

Council fined £500,000 for 'wholly avoidable' death after tree branch fell and killed man walking dog in park

Whitworth Hall at the University of Manchester. Oxford Road, Manchester, England, United Kingdom.

Man arrested after bust of Israeli leader stolen from the University of Manchester and defaced

The mother of 13-year-old Palestinian Abdel Rahman Abdullah, who was shot dead by the Israeli army during clashes at a refugee camp near Bethlehem

Nearly 70% of Gaza dead are women and children, UN reports

m

Prince Harry and Meghan make first joint appearance in months in video about violence against children online

One of the headstones

Mourning families find 'disgusting' health and safety stickers put by local councils on gravestones

Mohamed Al Fayed

Met Police refer themselves to watchdog over handling of sex assault claims against Mohamed Al Fayed

Fred Trump III said his uncle Donald had said he should let his disabled son die

Donald Trump's estranged nephew claims president-elect said he should 'let his disabled son die'

Terry Moore

'Britain's Tiger King' rushed to hospital after being mauled by his own big cat

Donald Trump.

Iranian assassination attempt against Donald Trump thwarted by FBI

UK fire engine (file)

Two dead as blaze rips through Coventry home in early hours of morning

Amanj Hasan Zada has been jailed for 17 years

Iranian man dubbed 'the best smuggler' jailed for 17 years after arranging small boat crossings

Watch the moment this phone snatcher was caught by police in Oxford Circus

WATCH: Dramatic moment undercover police officers arrest phone snatcher in Oxford Circus