McDonald's restaurants around the world unable to serve food after major system outage

15 March 2024, 08:39 | Updated: 15 March 2024, 10:48

McDonald's customers have complained of a 'country-wide' failure
McDonald's customers have complained of a 'country-wide' failure. Picture: Alamy/Social Media

By Asher McShane

McDonald’s customers at branches around the world have been left unable to order food after a major system outage.

Listen to this article

Loading audio...

Customers in the UK, Australia, New Zealand, Japan and Canada have all complained about not being able to order.

One British customer who was unable to order food wrote on Twitter: "Sooooo, for the first time in ages I’m gagging for a nice McMuffin… order online, drive to the McD’s and… you’ve got a country-wide failure?"

Another complained: "Why can I order through the app this morning but all of my local McDonald’s are closed when they are meant to be 24 hours?!"

A third angry customer wrote: “I want my daily egg McMuffin and been turned away by a f****** clown. “ I've eaten here 3 times a day every day since 2007 and they can't lend me a hash browns.”

However the London branch at Leicester Square was operating as normal this morning.

A McDonald's UK spokeswoman said: "We are aware of a technology outage which impacted our restaurants.

"The issue has now been resolved in the UK and Ireland.

"We thank customers for their patience and apologise for any inconvenience this may have caused.

"The issue is not related to a cybersecurity event."

In Japan the company apologised, posting on social media and asking customers to "wait a while" while service was restored.

In Australia customers were being told to pay at the counter. One customer in Sydney told 9News: “An employee asked everyone to pay at the counter.

“She’s telling people who are trying to use the machine that the systems are down so they won’t be able to see their orders come through.”

McDonald’s Australia said in a statement: “We are aware of a technology outage currently impacting our restaurants nationwide and are working to resolve this issue as soon as possible.”

One customer said it was “impossible to buy anything” via drive-through or online.

Customers reported the digital ordering system had crashed.

“Food is still available and you can pay electronically but not via the app it seems,” another customer wrote.

In the UK, a number of customers said on social media that their local restaurants were closed although they were able to make orders through the company's app.

A McDonald's Australia spokesman said it was "aware of a technology outage" currently impacting stores.

More Latest News

See more More Latest News

Palestinian gunmen at a refugee camp in the West Bank city of Jenin

Israeli forces kill at least seven Palestinians in West Bank raid

Lord Ken Clarke has 'questions to answer' over Infected Blood Scandal minister tells LBC amid calls to revoke peerage

Lord Ken Clarke has 'questions to answer' over Infected Blood Scandal minister tells LBC amid calls to revoke peerage

Giovanni Pernice has faced further claims of workplace misconduct

Ex-Strictly star Giovanni Pernice faces new allegations as dancer accuses him of ‘doing horrendous things’ to her

Your morning news briefing, Tuesday May 21: Infected Blood, Rwanda, Assange, Weather and more

Your morning news briefing, Tuesday May 21 2024: Infected Blood, Rwanda, Assange, Weather and more

Kate is said to be 'excited' by the development

Kensington Palace shares update on Kate's cancer treatment as she is 'driving force' behind new early years project

A woman in her 50s was pronounced dead at the scene, police confirmed

Woman in her 50s mauled to death by XL Bully dogs as police with riot shields storm London house

Bronx, USA. 05th Oct, 2019. Scarlett Johansson arrives on the red carpet at the 'Marriage Story' premiere at the 57th New York Film Festival on Friday, October 04, 2019 in New York City. Photo by John Angelillo/UPI Credit: UPI/Alamy Live News

Scarlett Johansson 'shocked' and 'angered' over 'eerily' similar voice used by AI bot

Kaitlin Palmieri lost her husband-to-be the day of their wedding

Woman, 35, whose fiancé died on their wedding day, opens up about discovering he cheated on her


Biden rejects International Criminal Court warrant request for Israeli leaders

More than half of all investigations with a child victim are now being committed by other children.

Concerning rise in children committing serious sexual abuse as ‘normalised’ online behaviour escalates

Trump Hush Money

Judge in Trump trial threatened to throw witness out of court for behaviour

France New Caledonia

Australia and New Zealand to evacuate nationals from New Caledonia’s unrest

The government has announced £15.5 million of new funding to back the technology

Rishi Sunak to announce new AI technology able to locate cancer 2.5x quicker than doctors alone

Michael Gove will warn against protesters not doing enough to stop antisemitism in a speech on Tuesday.

Anti-Semitism is ‘canary in the coal mine’ as UK risks ‘descending into darkness’, Gove to warn

Two people have been hospitalised.

Two hospitalised in Devon's water crisis as Environment Secretary warns cases could rise further

Rishi Sunak has announced an extra £25 million in funding to stop the boats.

Sunak announces £25m extra funding to tackle people smuggling gangs ahead of migration talks with Austrian Chancellor