Travelex site taken offline due to cyber attack

2 January 2020, 19:10 | Updated: 2 January 2020, 20:05

Travelex experienced a virus attack
Travelex experienced a virus attack. Picture: PA

Foreign currency service Travelex has been forced to take all its sites offline after it was attacked by a software virus on New Year’s Eve.

Exchange services are having to be handled manually in branches in the aftermath of the cyber attack.

The company that processes 5,000 currency transactions every hour, stressed that its investigations so far suggest no personal or customer data has been compromised.

The attack comes as many holidaymakers are abroad for the Christmas and New Year holidays.

Teams of IT specialists and external cyber security experts have been drafted in to isolate the virus and get affected systems back online.

The decision to take the site down has affected other services that use Travelex, including Tesco Bank.

Twitter users have complained to Tesco Bank about the issue. Tesco Bank replied to one customer: "We're unable to help with Travel Money queries here as our Travel Money is administered and managed by Travelex.

"In the meantime, you can still visit one of our in-store bureaux to collect or purchase your currency. Sorry for any inconvenience."

Tony D’Souza, chief executive of Travelex, said: “We regret having to suspend some of our services in order to contain the virus and protect data.

“We apologise to all our customers for any inconvenience caused as a result.We are doing all we can to restore our full services as soon as possible.”

Whilst online services are down the company is carrying out transactions manually, providing foreign-exchange services over the counter in its branches.

Travelex says customer data has not been compromised
Travelex says customer data has not been compromised. Picture: PA

The cyber attack comes almost two years after Travelex was involved in another IT crisis, when it mistakenly leaked customer data from thousands of Tesco Bank accounts.

The group shared the database by mistake in March 2018, exposing the details of 17,000 people, including full names, emails, phone numbers, IP addresses and the final digits of bank cards.

More Latest News

See more More Latest News

Here's everything we know about missing teenager Jay Slater.

Everything we know about missing British teenager Jay Slater who vanished on holiday in Tenerife

William appeared at Ascot

Prince William shares tender moment with Kate's mother as she suffers mishap at Ascot

Jay Slater's family have warned people about donating to fake pages

'I just want my baby back': Mother of missing Brit Jay Slater, 19, issues plea after 'false sighting' delays search

Keir Starmer came out on top after LBC’s two exclusive phone-ins

Keir Starmer comes out on top after LBC phone-ins – as Rishi Sunak seen as ‘overwhelmingly negative’

OceanGate co-founder Guillermo Söhnlein is pictured with CEO Stockton Rush, who died on the Titan sub

Oceangate co-founder claims he can 'safely' send 1,000 people to Venus

Labour must ditch 'phoney fiscal rules' and borrow to invest in public services, says boss of UK's largest trade union

Labour must ditch 'phoney fiscal rules' and borrow to invest in public services, says boss of UK's largest trade union

Theo Paphitis speaks to LBC.

'They've lost the plot': Ex-Tory donor and Dragons' Den star Theo Paphitis reveals why he's switched support to Labour

Exclusive
Sir David Ormand has criticised the Conservatives for suggesting Keir Starmer is a security risk

Former spy boss criticises 'disreputable' Tory suggestion that Putin and Xi would welcome Starmer as Prime Minister

Justin Timberlake was arrested on Tuesday

'We'll have a lot to say': Justin Timberlake's lawyer vows to 'vigorously defend' singer after DWI arrest

Britain's Prime Minister Rishi Sunak on Wednesday

Rishi Sunak set 'to become first PM to lose seat' in election wipeout with Conservatives down to just 53 MPs, poll finds

Starmer and Neville

Keir Starmer tells Gary Neville he needs to win British people's trust, as he warns turning UK around will take 10 years

Prime Minister Rishi Sunak arrives for a visit to Great Wood Farm Early Years Centre, Grantham in East Midlands, June 17

Sunak close protection officer arrested over alleged election date bets

Allen Morgan, 73, said he was locked in a "passionate but forbidden" affair with his now wife Margaret, 75, when he hired a hitman to kill his then-partner Carol

Pensioner found guilty of conspiring to murder wife after hiring hitman amid 'passionate but forbidden' affair

Charlie Cosser

Teenager jailed for life for murdering 17-year-old Charlie Cosser on dance floor at party

Police were called to a property at Shorncliffe Road shortly after 3pm on Sunday

Baby girl mauled to death in dog attack at family home in Coventry

The tourists trying to stop Stonehenge being vandalised

Moment hero tourists grab Just Stop Oil spraying paint on Stonehenge, as activists 'damage rare lichen'