Woman forced to leave Premier Inn in the middle of the night because staff thought she did not 'look blind'

10 November 2022, 22:16 | Updated: 10 November 2022, 22:25

Angharad Paget-Jones and her guide dog Tudor (Angharad Paget-Jones/PA)
Angharad Paget-Jones and her guide dog Tudor (Angharad Paget-Jones/PA). Picture: (Angharad Paget-Jones/PA)
Fran Way

By Fran Way

A blind woman has claimed she was forced to leave a Premier Inn in the middle of the night because staff thought that she did not ‘look blind’ or that her guide dog was legitimate.

Angharad Paget-Jones, who is legally blind, said that she was forced to leave the hotel in Enfield on bonfire night because she supposedly broke the policy about not bringing pets onto the premises, which has an exception of assistance dogs, despite carrying around proof.

She said that after falling asleep, her partner took the dog, named Tudor, for a walk but when he returned staff at reception asked for proof that the dog is a guide dog.

He showed Tudors lead and the tag he wears on his collar and said that Ms Paget-Jones could give more documentation in the morning, when she wakes up.

But not long after that staff knocked on the door and demanded more documentation for the dog.

READ MORE:Pictured: Dangerous driver who overtook and repeatedly blocked ambulance on 999 call in shocking footage

READ MORE: Man, 30, jailed for life after murdering wife and dumping her body in woods six months after having their child

Writing on social media, she said she asked for the manager because of the time of night and the fact that she can’t see and then closed the door.

But within seconds the member of staff used a master key to barge in and demanded that she leave the hotel, claiming that she was aggressive in shutting the door and that they didn’t believe she needed a guide dog.

She added: “They claimed I didn’t look blind and that the documentation was fake brought online.

“This one really shook me up. I feel so fragile and it made me aware of just how vulnerable I am. It’s made me feel ashamed of my disability for the first time. Like I don’t matter. I’m scared of hotel stays now. And I travel a lot.”

A spokesperson from Premier Inn told PA: "At Premier Inn we take the needs and equal treatment of all our guests extremely seriously and all team members receive disability awareness training to make sure our guests all get the same warm welcome and enjoy a great stay.

"We were shocked and appalled to see the upsetting Twitter thread alleging that a guest was asked to leave one of our hotels in Enfield.

"An urgent investigation is already underway with that site to find out exactly what's happened and we've reached out to the Twitter user to fully understand the circumstances of what has taken place and apologise for the upset caused."

More Latest News

See more More Latest News

Author Sophie Kinsella has revealed she is battling brain cancer

Bestselling Shopaholic author Sophie Kinsella reveals she has been diagnosed with aggressive form of brain cancer

Breaking
Karen Hadaway and Nicola Fellows

Police apologise for failings in investigation into 1986 murders of schoolgirls Nicola Fellows and Karen Hadaway

A protester uses a loudhailer during a rally in Athens

Unions in Greece call widespread strikes, seeking return of bargaining rights

Some have claimed cloud-seeding may be behind recent flooding in Dubai.

Did controversial ‘cloud seeding’ flights cause torrential downpours and huge flooding in Dubai?

Mick Donovan kidnapped Shannon Matthews over 15 years ago

Shannon Matthews' kidnapper Michael Donovan 'dies of cancer' 16 years after hiding schoolgirl in his bed for 3 weeks

Russian soldiers take part in a military exercise in the Donetsk region of Ukraine

14 killed as Russian missiles slam into Ukrainian city

David Cameron has said it is 'clear' Israel is planning to act

Israel is 'making decision to act', David Cameron says in Jerusalem as he urges Netanyahu not to escalate Iran conflict

Starmer and Sunak went head-to-head in the first post-Easter PMQs session

Starmer accuses Sunak of promising £46bn unfunded tax cut as he taunts PM about Liz Truss’ new book at PMQs

David wrote "50 never looked so good"

'50 and fit!': David Beckham shares never-before-seen photos of Victoria as she celebrates her 50th birthday

A homeless person sleeps near the Eiffel Tower

French police evict hundreds from abandoned Paris warehouse ahead of Olympics

Exclusive
Urgent warning to parents as doctor 'arriving from Bangladesh' advertising 'miracle autism cure'

Urgent warning to parents over doctor 'arriving from Bangladesh' with 'miracle autism cure' as cops launch fraud probe

People wade through floodwater in Peshawar

Death toll from four days of rain in Pakistan rises to 63

Marquess of Queensberry, David Douglas

12th Marquess of Queensberry, 94, uses Judo throw to fend off 6ft mugger who attacked him outside London home

Nick Read, chief executive of the Post Office, giving evidence to the Business and Trade Committee

Post Office boss cleared of misconduct after investigation into sexism and bullying claims

A Solomon Islander casts his vote

Solomon Islanders vote in election that will shape relations with China

Clarisa Figueroa (L), 46, was sentenced to 50 years

Killer dubbed 'Womb Raider' jailed for 50 years after murdering pregnant teenager and cutting out her baby