'Until trust is rebuilt, structurally, not just rhetorically, no package of reforms will feel adequate and frankly, nor should it.'
25 Mar
In Dean Dunham’s ‘Ask’ series, he asks key individuals and organisations (such as regulators, consumer organisations, ombudsmen, alternative dispute resolution providers, energy providers, online marketplaces and other retailers) the burning questions LBC listeners are asking.
17/02/2023
British gas will have to pay compensation to customers with force-fitted prepayment meters if an investigation confirms they were incorrectly installed, an Ofgem executive has said.
10/02/2023
Most of the adult population in the UK has a mobile phone and/or broadband contract and it is therefore unsurprising that I receive so many mobile phone and broadband complaints during the LBC Consumer Hour.
03/02/2023
Government must take immediate and decisive action in relation to pre-pay energy meters - here’s why.
02/02/2023
If you received a text message purporting to be from the police this week saying you have fallen victim to the UK’s biggest ever 'bank spoofing' phone fraud you will no doubt have thought it was a scam.
24/11/2022
As well as the usual consumer law questions, listeners of the LBC Consumer Hour have been asking me lots of questions relating to the cost-of-living crisis in recent weeks.
02/09/2022
There has been travel chaos this week with disruptions on the roads, on the trains and at airports and there’s more bad news for travellers as the chaos is going to continue into the Easter break.
08/04/2022
Instigating divorce proceedings in the UK has represented the start of a drawn out messy battle for most couples, with one spouse being forced to blame the other, citing the likes of unreasonable behaviour or adultery, unless the couple was willing to wait up to five years before being able to start the legal process.
06/04/2022
LBC's consumer law expert Dean Dunham outlines the eight consumer rights you should know in the New Year.
30/12/2021
It's Black Friday today, the official date in the calendar, followed by Cyber Monday, when retailers roll out what they claim to be their best bargains of the year.
26/11/2021
After the collapse of the UK's seventh largest energy company, LBC's consumer law expert Dean Dunham wonders how many more 'will go pop'.
22/11/2021
Lawyer and LBC host Dean Dunham outlines how the government's scheme to replace old gas boilers misses the mark.
19/10/2021
LBC's consumer expert Dean Dunham breaks down how the current energy crisis will impact you.
22/09/2021
Lawyer and LBC host Dean Dunham says Britain faces an energy crisis and Government needs to act now before more small energy suppliers go bust and consumers are wacked with continuing soaring bills.
20/09/2021
