Greggs bakeries across the UK closed, as chain reports 'payment issues'

20 March 2024, 08:36 | Updated: 20 March 2024, 10:50

Greggs. Picture: Alamy

By Kit Heren

Greggs bakeries across much of the UK were closed on Wednesday morning, with disappointed customers sharing reports of IT issues.

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People in Manchester, London, Cardiff and Newcastle said that their local Greggs were closed. Others said they were open, but were only taking cash.

Greggs said there was a payments issue, and later told LBC they had largely sorted out the problem by 11am.

A spokesperson said: "We have now resolved the technical issue that affected tills in some of our shops earlier this morning.

"The majority of shops affected are now able to take card and cash payments again and we expect the issue to be fully resolved shortly. We apologise for the inconvenience this may have caused to our customers."

Earlier, customers complained about not being able to get into Greggs, or only being able to pay with cash.

One person said: "Hey, why are all the Greggs stores shut in Cardiff with temporarily closed signs on, but staff are inside baking? What time will they be open today?

Another added: "Greggs in Westminster closed. Problem with tills. Is this Nationwide or just local?"

A third person said: "Greggs all closed due to technology issues."

Read more: Sainsbury's hit by 'technical issue' as supermarket warns 'majority' of customers will not receive online deliveries

Read more: McDonald's restaurants around the world unable to serve food after major system outage

Greggs. Picture: Alamy

A fourth reported that their local branch was cash only. "Sitting here with my coffee watching almost everyone have to walk out," they added.

Greggs is the latest consumer giant to suffer IT problems in the UK. Tesco and Sainsbury's both had issues on Saturday, while McDonald's suffered outages on Friday.

Sainsbury's said on Saturday that it was experiencing a 'technical issue' which meant it would not be able to carry out the vast majority of its online deliveries for that day.

Meanwhile McDonald's customers in the UK, Australia, New Zealand, Japan and Canada all complained about not being able to order.

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