Port of Dover clears backlog after 18-hour queue chaos at border control but concerns grow ahead of Easter weekend

3 April 2023, 08:15

Thousands of passengers faced severe disruption at the Port of Dover across the weekend
Thousands of passengers faced severe disruption at the Port of Dover across the weekend. Picture: Getty
Kieran Kelly

By Kieran Kelly

A critical incident at the Port of Dover has been stood down after passengers faced severe disruption over the weekend - but concerns remain ahead of a busy Easter weekend.

A critical incident was declared at the port on Friday evening due to bad traffic and long delays at French border control, but delays continued across the weekend.

Thousands of passengers were hit with severe delays, with reports some people were stuck in queues for as long as 18 hours.

The Port of Dover apologised to passengers after standing down the critical incident. A full review will take place ahead of the forthcoming Easter weekend.

A critical incident at the Port of Dover has been stood down
A critical incident at the Port of Dover has been stood down. Picture: PA
Delays started on Friday morning, but carried on through the weekend
Delays started on Friday morning, but carried on through the weekend. Picture: PA

A spokesperson said: "All of this weekend's coaches have been processed through immigration controls at the port and have headed off to France. The critical incident has been stood down.

"The Port of Dover continued working round the clock with the ferry operators and border agencies to get coach passengers on their way and the backlog is now cleared."

They added: "We continue to offer our sincere apologies to all those affected by the prolonged delays that have occurred over the weekend."

Read More: 'Post-Brexit reality': Dover delays were 'predictable', says travel journalist Simon Calder

Read More: Stranded passengers at Dover angry as they're fed with crisps in hours-long delays and children sleep in service station

On Saturday, one parent, Rosie, told LBC she had been waiting for 13 hours, and had to sleep on a packed coach of 60 people with her children overnight.

"We were given a packet of crisps, a chocolate bar and a bottle of water at about 9 o'clock," she said.

"And then again this morning, about an hour ago, so they have sort of kept us a bit fed but no, there's nothing we can go and buy."

Meanwhile, other passengers are believed to have cancelled their holidays all together, including a coach full of football players heading for a tournament in Amsterdam.

This morning P&O Ferries tweeted: "There are no longer any queues at the entrance to the Port of Dover. We apologise for the wait times experienced this weekend."

Delays began on Friday morning, with a critical incident declared later that day
Delays began on Friday morning, with a critical incident declared later that day. Picture: PA

On Friday, pperators P&O Ferries and DFDS Seaways reported delays to ferry and coach services, blaming bad weather and hold-ups at French border control.

On Friday morning, at 11.18am, the company tweeted that coach traffic was "very busy" with "120 minutes wait" at border controls.

DFDS said on Friday: "The queues at Dover today have been as a result of bad weather causing delays to sailings, combined with high volumes of traffic, and particularly coach groups.

"DFDS is working to keep passengers up to date via its website and social media channels, and is transporting passengers on the next available sailing once they have checked in.

"It has also been working with coach operators to speed up the check in process for coach passengers."

Suella Braverman said delays at the Port of Dover are not down to Brexit
Suella Braverman said delays at the Port of Dover are not down to Brexit. Picture: Getty

The home secretary Suella Braverman rejected suggestions that delays at the Port of Dover can be put down to Brexit, saying that in general "things have been operating very smoothly at the border".

"What I would say is at acute times when there is a lot of pressure crossing the Channel, whether that's on the tunnel or ferries, then I think that there's always going to be a back-up and I just urge everybody to be a bit patient while the ferry companies work their way through the backlog," she told Sophy Ridge On Sunday.

But shadow levelling up secretary Lisa Nandy criticised the government for not having a plan post-Brexit.

She said: "I really feel for the families that are trying to get away for an Easter break, people who have been caught up in this chaos, people whose livelihoods are threatened.

"It didn't need to be this way. If the Government got a grip, got down to brass tacks and started doing their actual job, all these things could be avoided."

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