HSBC online and mobile banking working again after service outage
11 February 2025, 18:44
It follows recent outages at other major banks in recent weeks.
HSBC online and mobile banking services are running again after they were hit by an outage.
Users reported being unable to log in to their accounts on the bank’s website or app earlier on Tuesday afternoon.
The bank apologised to customers in a post on social media.
In a statement on X, formerly Twitter, HSBC said: “We’re really sorry that some services are currently unavailable in online and mobile banking.
“We understand this is frustrating, and our teams are investigating the issue.”
Service Update 5:50pm: Online and Mobile banking services are back up and running following an earlier intermittent issue. Debit and credit cards, digital wallet, and ATMs continue to work as usual. Thanks for your patience, and we’re sorry for any inconvenience.
— HSBC UK (@HSBC_UK) February 11, 2025
In a further statement shortly after, the bank said: “We’re working hard to fix an intermittent issue with mobile and online banking services.
“Debit and credit cards, digital wallet and ATMs are all working. You can still authorise online card purchases via SMS.
“We’re really sorry, please check back for updates.”
And in a post at 5.50pm, HSBC said: “Online and mobile banking services are back up and running following an earlier intermittent issue.
“Debit and credit cards, digital wallet and ATMs continue to work as usual. Thanks for your patience, and we’re sorry for any inconvenience.”
Service status monitoring website Downdetector began receiving reports of issues with HSBC services at around 3.20pm on Tuesday afternoon, with the number of reports quickly rising to more than 1,700.
The apparent outage is the latest to hit major banks in recent weeks, with Barclays, Lloyds and Halifax all recently also suffering outages, with Barclays services knocked offline for around two days because of the incident.
On Monday, a group of MPs asked the bosses of nine banks to reveal the scale of recent IT failures and compensation payouts, after an outage led to days of disruption for Barclays’ customers earlier this month.
The Treasury Committee, a cross-party group formed of 11 members, said it had written to banks including Barclays, HSBC, Lloyds and Nationwide.
Addressing the UK chief executives, it asked them to outline the total amount of time that services had been unavailable due to IT failures in the past two years, and the number of customers affected.
