M&S pauses all online orders after cyber attack

26 April 2025, 07:44

A Marks and Spencer store on Oxford Street in London
Marks and Spencer. Picture: PA

The historic retailer said it is ‘working extremely hard to restart online and app shopping’ and apologised again for disruption to shoppers.

Marks and Spencer has temporarily stopped taking orders from its website and apps amid the deepening fallout of a cyber attack.

The historic retailer said it is “working extremely hard to restart online and app shopping” and apologised again for disruption to shoppers.

It has already been unable to process click and collect orders in stores after being impacted by a “cyber incident”.

Contactless payments at stores have also been affected by the attack, which has impacted stores since last weekend.

“We are truly sorry for this inconvenience,” the company said. “Our stores are open to welcome customers.

“We informed customers on Tuesday that there was no need for them to take any action.

“That remains the case, and if the situation changes we will let them know.”

In an email to customers on Tuesday after first confirming the problem, M&S chief executive Stuart Machin said: “I’m writing to let you know that over the last few days M&S has been managing a cyber incident.

“To protect you and the business, it was necessary to temporarily make some small changes to our store operations, and I am sincerely sorry if you experienced any inconvenience.”

The company has taken actions to protect its network and has also reported the incident to data protection supervisory authorities and the National Cyber Security Centre.

Shares in the company fell 4.8% on Friday afternoon as a result, and were down by 2% when markets closed at the end of the day.

By Press Association

More Technology News

See more More Technology News

Pathology services provider Synnovis was the victim of a ransomware attack by a Russian cyber gang in June last year

Russian gang’s cyber attack on blood services ‘harmed 170 patients’

23andMe fined millions by watchdog after ‘profoundly damaging’ cyber attack exposing genetic data

23andMe fined millions by watchdog after ‘profoundly damaging’ cyber attack exposing genetic data

Scotland 2050 conference

‘Destructive’ social media will transform politics ‘for a generation’ – Forbes

View of Centre Court full of spectators watching a game at Wimbledon All England Lawn Tennis Club Championships. Wimbledon.

Wimbledon adopts AI for 2025 Championships with All England club introducing in-match analysis

Th new feature that lets you and a friend pair up and match with other pairs

Tinder launches 'double date' feature in bid to attract 'low pressure' Gen Z

An avocado bathroom suite built in the 70's.

Young homeowners ‘favour avocado bathrooms, relaxation zones and panelled walls’

Meta to introduce ads on WhatsApp as US tech giant reverses ‘no ads’ stance on world’s most popular messaging app

Meta to introduce ads on WhatsApp as US tech giant reverses ‘no ads’ stance on world’s most popular messaging app

Captain Cook's legendary ship has been discovered

Mystery of Captain Cook's lost ship solved after 250 years as scientists discover exact location of the HMS Endeavour

The ancient lost world was discovered in East Antarctica.

Lost world unearthed beneath Antarctica ice after 34 million years

Taoiseach Micheal Martin, Northern Ireland First Minister Michelle O’Neill and deputy First Minister Emma Little-Pengelly during the British-Irish Council (BIC) summit at the Slieve Donard resort in C

Leaders share healthcare and efficiency hopes for AI at British-Irish Council

Three and Vodafone

VodafoneThree promises better coverage at ‘no extra cost’ within months

The Khankhuuluu species weighed 750 kilograms, about the size of a horse

Newly discovered ‘Dragon Prince’ dinosaur rewrites history of T.rex

Aviation technology company Sita said 33.4 million bags were mishandled in 2024, compared with 33.8 million during the previous year.

Airlines lose fewer bags as tracking tech takes off as bosses say passengers expect similar service to a 'delivery app'

Social media app icons displayed on an Apple iPhone

Social media giants can ‘get on’ and tackle fraud cases, says City watchdog

Experts have warned about the risks posed by period tracking apps (Alamy/PA)

Experts warn of risks linked to period tracker apps

Data (Use and Access) Bill

Lords’ objections to Data Bill over copyright threatens its existence – minister