‘I just want to live my life,’ says emotional caller trying to get home repairs sorted for over eight years

11 November 2022, 18:56

This caller explains her exhausting experience with social housing.

By Phoebe Dampare Osei

This caller was reduced to tears while explaining her "exhausting" experience of trying to get repairs sorted for her "uninhabitable" social home.

A tearful caller told LBC's Tom Swarbrick she just wanted to “live her life” amid a long drawn-out battle over repairs of her home.

Anna in Hackney said: “My disrepair I’ve been dealing with has been going on for eight years - it's nearly a quarter of my life now.”

She explained that the “whole roof is covered in mould”, which has reached the timber structure itself.

An independent surveyor that she found through a solicitor visited the property and the Hackney resident said he was “absolutely shocked” by how “shoddy” the workmanship was.

“I’ve been to court twice…I’m exhausted by it,” she said.

Anna said she felt her housing association was “not fit for purpose”.

This conversation comes during an ongoing social housing problem in the UK, with tenants complaining to landlords of mould continually growing on walls.

She continued: “No one knows how to run anything, no one talks to each other. They are on incredible salaries - the CEO is on £450,000 a year.”

“What?!” Tom asked in shock.

“Yeah…it’s just ridiculous,” she replied.

Read more: ‘There’s no winning’: Shelagh Fogarty opens up about the shaming of women’s choices

'I have been into so many houses not fit for animals let alone humans!

Anna continued: “I have ADHD and autism, and I have to work at home, and my home is covered in damp, mould, it’s been labelled unfit for human habitation for three years.

“I care for my elderly dad, but it’s been such a toll on my health that I can’t look after him properly”, she said through her tears.

Anna added that she has had scaffolding outside her home since September 2020.

“Oh Anna”, came Tom’s response, clearly moved. “I honestly don’t know where you get your strength from.”

Tom concluded: “That is absolutely outrageous, we can all hear the toll that it's taken on you…That is absolutely outrageous!”

More Tom Swarbrick

See more More Tom Swarbrick

Lord Harrington said there should be a cap on the number of asylum seekers the UK takes.

Former refugees minister Lord Harrington calls for a cap on the number of asylum seekers the UK takes

Mel Stride has backed the PM

Rishi Sunak has 'absolutely not' betrayed nation over Rwanda plan, insists minister after Braverman's attack on PM

Tom and caller

'Our family is there': Mother shares heartbreaking experience of being a British Jew during Israel-Hamas conflict

The ban will be brought into effect in months

'Children should be in the classroom to learn': Gillian Keegan orders 'blanket ban' of mobile phones in schools

Exclusive
Tributes have been paid to Elianne after she was stabbed to death in Croydon

Fellow pupil of schoolgirl stabbed to death in Croydon describes heartbreaking moment students were told of her killing

Scotland's first safe drug consumption space set to be openned

'Isn't this just decriminalising heroin?': Tom Swarbrick questions Labour MSP over first safe drug consumption room

The education secretary discusses educational reforms with Tom Swarbrick

Shadow education secretary says 'Building Schools for the Future Programme' would have prevented Raac crisis

Tom Swabrick

'Is it not completely mental?': Tom Swarbrick astonished as schools shut due to crumble-risk concrete before new term

Exam results

Equation sheets given to GCSE cohort in attempt lessen reduced grade inflation blow, schools minister says

Crime commentator on Adam Provan

Internal review of rapist ex-Met officer is the equivalent of 'marking your own homework', says crime commentator

Education Secretary discuss new Eton free schools on LBC

‘Bailed out by Eton’: Education Secretary discusses new free schools with Tom Swarbrick

Lucy Letby: We have to know what went so 'catastrophically wrong' says Tom Swarbrick

Lucy Letby: We have to know what went so 'catastrophically wrong' says Tom Swarbrick

Exclusive
Lord Edward Garnier has called for a public inquiry into Andrew Malkinson's case

Top lawyer blasts Andrew Malkinson rape case as the 'worst miscarriage of justice of the 21st century'

Suella Barge

Suella Braverman can't be blamed for housing migrants on barge with Legionella, ConservativeHome editor says

Tom Swarbrick on mortgages

It would be 'manifestly unfair' to use taxpayers' money to subsidise mortgages, Tom Swarbrick says

Tom Swarbrick

'It's a case of Ulez you lose', Tom Swarbrick tells Tory chairman as Conservatives retain Uxbridge seat